Return & Refund Policy
We want you to love your COILUXE Magnetic Hair Ties!
If something’s not right, here’s how we can help:
Returns
Contact us within 14 days of delivery.
Items must be unused, in original packaging, and in the same condition you received them.
No Returns On
Opened or worn hair ties (for hygiene reasons).
Custom orders.
Sale items.
Refunds
Once we get your return and approve it, we’ll refund your original payment method within 5–7 business days.
Shipping costs are not refundable.
Exchanges & Damaged Items
If we sent the wrong item or it arrived damaged, we’ll send you a replacement free of charge.
For damaged items, email us within 48 hours of delivery at info@twisteemagnetichairtie.com with:
Clear photos of the damaged item.
Photos of the packaging and shipping label.
Please keep the item and all packaging until your claim is reviewed.
Claims without photos or submitted after 48 hours may not be approved.